​Frequently Asked Questions

emCall’s patented mobile personal emergency response service puts life-saving response at your fingertips – anywhere in the US. Below are a few frequently asked questions (FAQs).

Want to connect with someone at emCall? Contact us here. 

emCall supports two types of emergencies:
  • Medical Help- is a medical alert for when you need an ambulance
  • Police Help- is a panic alarm for when you need police

Both alarms transmit who you are, where you are, and what kind of help you need to our private 5-Diamond certified professional monitoring center 24/7, from anywhere in the United States.

Check to see if your company provides a corporate subscription to emCall by entering your company email address here.

A monthly subscription is required to use emCall. There is no hardware to buy and no long-term commitment. 

You can purchase for yourself and your loved ones from this page.

After subscribing to emCall you will receive a “Welcome emCall” email from hello@emcall.com. Check your promotions or spam email folders if you do not receive this email. 

The “Welcome to emCall” email will prompt you to download emCall from the Apple or Android store and provide a temporary password. 

You will be prompted to create a custom password after the initial login.

There is a chance our welcome email went to your junk, spam, social, or promotional email folder. The subject line of the email will say “Welcome to emCall” and it will come from hello@emcall.com. Still, need help? Email hello@emcall.com

Your user name is the email you used to subscribe and register. If you have a corporate account, use your business email. If you were added to a family plan, use the email you were invited with as your user name. 

A temporary password will be provided in the “Welcome to emCall” email. You will be prompted to create a custom password after the initial login.

emCall’s patented Medical Information Transfer Screen (MITS) technology was specifically designed for your smartphone. The health-related information that you have entered into our secure servers is transmitted back to your phone and locked on the home screen, ready for first responders to review – even if you’re unable to speak.

You can include details like pre-existing health conditions, last COVID-19 vaccine, medical devices, insurance, preferred doctors and hospitals, prescriptions, allergies, and DNR contact instructions. 

​When you triple tap the Medical Help button, we automatically connect you to our professional alarm operator and transmit your health-related information back to you, creating a MITS screen on your phone. This screen stays displayed for first responders, preventing the phone from locking unless you actively choose to lock it. When paramedics arrive they have a huge head start seeing your personal medical profile!

Yes! The important health and personal information you enter will be safeguarded in our secure servers. It is not stored on your phone where unauthorized people might be able to access it.

Simply install the emCall app on your new phone and sign in. Since your information is securely stored on emCall servers, and not locally on the phone, it will be immediately available on the new phone after you sign in.

Yes. Here is what you can expect from each alarm.

Medical Help: When you triple-tap the Medical Help button the emCall app will automatically call the alarm operator on speaker. After 15 seconds, your health-related information will display on your Medical Information Transfer Screen (MITS).

Once you have completed the call with the operator you can minimize the MITS screen and use your phone as you normally would. Reopening the emCall app and re-expanding the MITS screen will prevent your phone from locking again.

Police Help: When you triple-tap the Police Help button you will receive a call from our private alarm operator. If it is safe you answer, you can speak directly with the operator. When the call is over you can use your phone as you normally would. If you did not cancel the alarm using your correct Safe Word police will be sent to your phone’s geolocation.

emCall uses your smartphone’s location settings to transmit your phone’s geolocation to our private monitoring center. 

When installing the app select “While Using the App” to allow emCall to access your location when you triple-tap Medical Help or Police Help.

You can also go to your smartphone’s “Settings,” tap “emCall,” tap “Location,” and select “While Using.” 

Make sure to enable “Precise Location” to use your specific location. With this setting off, apps can only determine your approximate location.

Yes, provided there is a reliable cellular signal. After you triple-tap on Medical Help or Police Help emCall tracks your phone’s location every five seconds for one hour.

emCall will work anywhere in the United States where you have a reliable cellular or WiFi signal.

Yes, emCall will work if your phone is connected to WiFi.

After downloading emCall, you should put it on your smartphone main navigation bar or in the most easy to access place on your smartphone’s home screen.

iPhone watch and Android wearable extensions are in development.